Your satisfaction with our products is of paramount importance to us. We only work with the best manufacturers in Italy, selecting partners whom we believe to be of the absolute highest quality.

We encourage you to thoroughly examine all items upon receipt. If an item you receive is damaged, or incorrect, notify us within 3 days of receipt and we will send you a replacement. To return an item please contact Customer Service at (+1) 202 560 0451. You may also contact us at info@innatelyitaly.com.

We cannot accept returns or exchanges as all our products are customized.