Customer care

Furniture shipping

Expedited and regular delivery options are available. We offer curbside delivery as well as white glove delivery (indoor and with assembly if required).

Payments

We accept ACH, wires and credit card payments. Regular checks are accepted too.

Furniture returns and refunds

Your satisfaction with our products is of paramount importance to us. We only work with the best manufacturers in Italy, selecting partners whom we believe to be of the absolute highest quality.

We encourage you to thoroughly examine all items upon receipt. If an item you receive is damaged, or incorrect, notify us within 5 days of receipt and we will take it back and send you a replacement. To return an item and arrange for a pick-up, please contact Customer Service at (+1) 202 560 0451. You may also contact us at info@innatelyitaly.com.

We cannot accept returns or exchanges of any customized or special order products, or items marked final sale.