Customer care

Furniture shipping

Expedited and regular delivery options are available. We offer curbside delivery as well as white glove delivery (indoor and with assembly if required).

Payments

We accept mobile based bank transfers as well as checks and wire transfers.

Furniture returns and refunds

Your satisfaction with our products is of paramount importance to us. We only work with the best manufacturers in Italy, selecting partners whom we believe to be of the absolute highest quality.

We encourage you to thoroughly examine all items upon receipt. If an item you receive is damaged, or incorrect, we will take it back and pay for related shipping fees within 10 days of receipt and send you a replacement. To return an item and arrange for a pick-up, please contact Customer Service at (+1) 202 560 0451. You may also contact us at info@innatelyitaly.com.

If you change your mind about an item within the first 10 days following delivery, we will refund the original merchandise price of the item in the form of a store credit, less any shipping fees. You will also be responsible for return shipping fees and a restocking charge equal to 15% of the original purchase price. Return requests must be initiated within 10 business days from the date of delivery and, after approval, return shipping must be confirmed within the following 10 business days. Credits are issued within 24 hours of the returned items being received and inspected. You will be notified by email once your credit has been processed.

We cannot accept returns or exchanges of any customized or special order products, or items marked final sale.